Returns & Refund Policy

At [Your Brand Name], your satisfaction is our top priority. We stand behind the quality of our products and are here to assist if any issues arise with your order.

✅ Eligibility for Returns

• Damaged or Incorrect Items:
  If you receive a damaged or incorrect product, please contact us within 20 days of delivery.

• Proof Required:
  To process your request, please include your order number, a description of the issue, and clear photos of the product.

❌ Non-Eligible Returns

We are unable to accept returns or offer refunds in the following cases:

• Buyer's Remorse:
  Returns based on change of mind are not accepted.

• Customs Issues:
  Orders refused by customs or returned due to unpaid customs taxes are non-refundable.

💳 Refund Process

• Refund Method:
  All approved refunds will be issued directly to your original payment method (such as your credit card or PayPal account).

• Processing Time:
  Refunds are processed within 5 business days after approval. Please note that depending on your bank or payment provider, it may take a few additional days for the refund to appear on your statement.

🔄 Replacements

• Replacement Orders:
  If you prefer, we can issue a replacement instead of a refund. Replacement products are typically shipped within 5 business days after approval.

📬 How to Request a Return or Refund

To initiate a return or refund:

1. Contact Us:
   Email eagrstore@gmail.com within 20 days of delivery. 

2. Provide Order Details:
   Include your order number, a detailed description of the issue, and photos if applicable.

3. Review and Resolution:
   Our team will review your request and confirm the next steps.

Notes:

• We do not require you to return the damaged product unless specifically instructed.

• Refunds are only issued after the return request has been approved by our team.