FAQs PAGE

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: June 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

Because all EAGR products are made-to-order and crafted just for you, we do not accept returns or exchanges. However, if your order arrives damaged, incorrect, or with a quality issue, we’re here to make it right.

Please contact us within 7 days of receiving your order at [your support email], including your order number and a photo of the issue. We'll review it and work quickly to resolve the situation with a replacement or refund if applicable.

Your satisfaction and trust in EAGR are our top priority.

How do I track my order?

You have two easy ways to check your order status:

1. If you created an account:
Log in to your EAGR account anytime to view your full order history, current order status, and tracking updates — all in one place.

2. If you checked out as a guest:
No problem! You’ll receive a shipping confirmation email with a tracking link once your order is on its way. Just click the link to see real-time delivery updates.

Still need help? Feel free to contact us at [your support email] — we're here for you.

Can I cancel or modify my order?

Because all EAGR products are made-to-order and processed quickly after purchase, we’re unable to cancel or modify orders once they’ve been placed.

Please double-check your details before confirming your order. If you made a mistake or need urgent assistance, reach out to us at [your support email] as soon as possible — and we’ll do our best to help before your order begins processing.

Do you have a physical store?

Currently, we do not have a physical store.

2. Product Questions

Are EAGR products suitable for all skin types?

Yes! Our formulas are thoughtfully crafted to be gentle yet effective for all skin types — including sensitive skin. Each product page includes more details to help you choose what’s best for you.

Are your products vegan and cruelty-free?

Absolutely. EAGR is proudly cruelty-free, and the majority of our products are 100% vegan. We partner with trusted, FDA-registered U.S. manufacturers who share our values.

Do your products contain harsh chemicals or synthetic fragrances?

Never. Our skincare is formulated without parabens, sulfates, or harsh additives — just skin-loving ingredients clearly listed on every label, for complete transparency.

Where are your products made?

All EAGR products are made-to-order in the USA in facilities that follow strict quality and safety standards. This ensures you receive the freshest, most effective skincare possible.

3. Payment Questions

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using Apple Pay, Google Pay, and Shop Pay for a faster, secure checkout experience.

Is my payment information secure?

Yes — your security is our priority. All transactions on EAGRStore.com are encrypted and processed through trusted payment gateways to keep your information safe and confidential.

Will I be charged right away when I place my order?

Yes. Since our products are made-to-order, your card will be charged immediately after your order is placed.

4. Shipping Questions

Where do you ship?

We currently ship within the United States only. All EAGR orders are made-to-order and shipped directly from our U.S.-based fulfillment partners to ensure product freshness and quality.

How long does shipping take?

Once your order is placed, it takes 2–5 business days to process. After that, delivery typically takes 3–7 business days depending on your location. You'll receive a tracking link as soon as your order ships!

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order size. We occasionally offer free shipping promotions — so be sure to sign up for updates!

Do you ship to P.O. boxes?

Unfortunately, no. All EAGR products are shipped via FedEx, and they cannot deliver to PO Boxes—they require a physical street address for delivery.

To avoid any issues:

Please provide a physical residential or business address at checkout.

If you enter a PO Box, your order may be delayed, returned, or cancelled by the carrier.

5. Contact Questions

How can I contact customer service?

You can reach us anytime at [your support email]. We aim to respond within 1–3 business days.

What are your business hours?

We typically respond within 24–72 hours (Monday–Friday). Response times may be slightly longer during holidays or sales, but we promise you’re on our radar!

How can I provide feedback?

We’d love to hear from you! Your feedback helps us grow and continue delivering products you’ll love.

You can share your thoughts by emailing us at [your support email] or by leaving a review directly on the product page you purchased from.

Whether it’s praise or suggestions, your voice truly matters to us.

Can I DM you on social media for help?

Feel free to say hi or tag us @EAGRStore, but for order-related questions or customer service, please email us directly so we can assist you faster and more securely.