Shipping & Return Policy

Shipping & Return policy

At EAGR, each product is made fresh upon order. We proudly work with FDA-registered manufacturers located in the United States to ensure high-quality skincare that is delivered with care. Below is our official policy on shipping, returns, and replacements.

Shipping Information

Where We Ship
We currently ship within the United States only.

Order Processing Time
All orders are processed within 2 to 5 business days after your purchase is confirmed.

Delivery Time
Once shipped, orders typically arrive within 3 to 7 business days, depending on your location and carrier service.

Shipping Carriers
Orders are shipped via FedEx or other trusted carriers. Please note that we do not ship to PO Boxes. A valid street address is required for successful delivery.

Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and a link to follow your delivery status in real time.

Return and Exchange Policy

Due to the made-to-order nature of our products and hygiene standards for personal care items, we do not accept returns or exchanges under any circumstances. This includes:

- Change of mind

- Preference for a different scent or texture

- Unsuitability for your skin type

- Opened or used items

This policy ensures product integrity and customer safety, and complies with current U.S. consumer protection regulations.

Order Issues and Damaged Items

We are committed to your satisfaction. If your order arrives damaged, incorrect, or with a manufacturing defect, we will gladly provide a replacement or issue a refund.

To report a problem:

Contact us at [your support email] within 7 days of receiving your order.

Include your order number, a clear description of the issue, and photos of the product and packaging.

Our team will review your request and respond within 1 to 3 business days.If the issue qualifies, a replacement or refund will be processed at no additional cost.